If you have any questions or concerns regarding your order please email magnetic.north.sales@gmail.com with your name and order number. Peace! MISSING PACKAGE NOTICE 10/10/08: We've recently been experiencing issues with our mail program which has resulted in several lost in transit packages. If you have not recieved your order in 2+ weeks please contact us so we can either issue you a refund or send a new order (with a special "we're so sorry!" gift!). We deeply apologize for this inconvenience, we appreciate every ounce of support you guys have given us. Much much love - Magnetic North